Shipping Policy



Altelix ships orders with the United States Postal Service (USPS), FedEx, UPS and DHL within the USA and overseas.

Orders shipping via FedEx, UPS or DHL: domestic orders containing stock items placed before 12:00pm EST generally ship the same business day: subject to the number of orders in queue, availability, inclement weather and Holidays.

Orders shipping via USPS: orders containing stock items placed before 10:00am EST generally ship the same business day: subject to the number of orders in queue, availability, inclement weather and Holidays.

Custom order items may take 2-3 business days to ship depending on the amount of customization. Orders requiring assembly or international orders may not ship the same day.

For large orders, expedited orders and international shipments use our Contact Form or call 800-660-9434(US & Canada) or +1 561-660-9434 (International) to get the best shipping rates and options available.

Orders shipped using USPS’ Priority Mail service are not guaranteed to arrive within USPS’s estimated delivery dates, due to unforeseen weather delays or mis-routing of packages, both of which are out of Altelix’s control.

We can accommodate your last-minute projects and overnight shipping needs. Orders containing stock items with overnight shipping received before 4:00pm EST will ship the same day via FedEx overnight shipping. If you want to place an order with overnight shipping after 4:00pm EST please contact us at 800-660-9434(US & Canada) or +1 561-660-9434 (International) and we will make our best effort to accommodate your needs.

If more than 1 order is shipping to the same address on a given day we will combine the orders into 1 shipment and credit the customer for the difference in the shipping charge.

From time to time we offer Free Shipping promotions on selected products.

Third party billing requires advance approval.

Altelix is not responsible for any lost, stolen or returned packages. This includes any lost shipping costs.

Shipping Charges

Except as otherwise provided on the Site, shipping or freight charges and insurance will be paid by the customer.

All sales are made FOB Altelix’s warehouse in Boca Raton, Florida USA. Shipping or freight charges from Altelix’s warehouse in Boca Raton, Florida USA are prepaid and added to the invoice, billed collect or billed to a third party.

Our shipping charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead.